Transcripts For CSPAN2 Rep. Bob Goodlatte R-VA Zello CEO Bi

CSPAN2 Rep. Bob Goodlatte R-VA Zello CEO Bill Moore January 31, 2018

Hello, welcome. Thank you for coming back. This is folks we have today for lunch we are sandwiching lunch between two chairmen so we have coming up two chairmen and that we have a quick lunch. We are in a tight schedule but introduce our keynote speaker for the first part of prelaunch i want to introduce jerry berman for spoke about earlier today and jerry created all of this. It was his vision to create an organization that can cure to internet policy conversation where no one cared about it and jerry believes that this organization can treat this as if they didnt know it yet and we had a long long time that was not the case but people seem to be coming around and thinking this is important. Terry and thanks to jerry and other boards on the directors and also meant congressman rick white and rick white was member of the state of washington during that time and rick, thank you for coming. [applause] our next speaker will succeeded chairmen congressman white but jerry berman founded the center for democracy and technology in our organizations been the driving force between good conversation between internet policy before anyone thought of support and so jerry will be our next speaker. [applause] is congressman here . You coming in. Its an honor for me to be here and to introduce congressman as many of you know he is retiring this year after a long run, the six district of virginia but he has always been a leader on internet policy and he worked tirelessly on a christian policy and surveillance policy and we have dialogue to the years on these issues but what was critical and has been absolutely critical to the success of the Internet Education Foundation which runs because of bob and tim and they both deserve a hand just for that. [applause] but my last word my last word before i turn it over to bob is back when i started this the big issue for the internet was spam. No one and we were a footnote in the telecom but by going through a freespeech what we learned is that there are going the internet through there will be multiple policy issues that confront it. There was going to be no global government to government and that but we had to do is consider ourselves part of the community with the responsibility to work together. Not just for the bottom line for the health and openness of this media and the required state oft the net annually getting together and where are we and what are the issues, working together, not just in this room but having a dialogue between government, Civil Society and the private sector, not going off on your own but Holding Hands to put Solutions Together because if you dont do that we will not end up with an open internet. As i pass along i urge you to think community, think cooperation, think dialogue and you know bob has helped us with that and he deserves a lot of credit and im glad to be here and he will introduce our speaker. Thank you very much. [applause] terry, thank you for those kind words. They are from the heart and theyre not as deserves as you say. We have with us former congressman rick white who is the actual cofounder of the congressional internet caucus and i took over from him two years later and back to the mid 1990s and the credit for the Organization Goes overwhelmingly to jerry for founded it and let it for a long time and having the brilliant idea of hiring tim to take it on because tim makes it operate and makes it a success every year. Lets give tim a round of applause. [applause] its an honor to be with you all again this year and we have another very interesting ceo to talk about internet related issues and in particular about his company and the technology that they have deployed. Bill moore joins state of the net to tell the story of building and scaling the low a simple walkietalkie app that has wideranging applicability from saving lives and disasters to driving efficiency in business. This fall rescue workers in texas relied on the load to find and save flood victims stranded by Hurricane Harvey and became the communication hub for the cajun navy and mr. Moore has been ceo for over six years growing the companys user base to about hundred million. Mr. Moore is also the founder of the audio streaming streaming Service Called to in offers 75 million users and today we will talk about the power of internet apps like zello that they live during emergencies and of course the importance of the internet in the new Companies Like zello. Bill, welcome. Were delighted to have you with us today. Thank you. Thank you for having me connect with give him a round of applause. [applause] tell us more about zello. You have a free version andte a paid as it. Short. Its a walkietalkie app download it and put it on the phone and if anyone says had a dream about playing y with the walkietalkie as a kid it brings that out. Its life with medication. Our mission is to improve human blessing to live with medication whether its for companionship or cooperation solving problems. Its such a fine median to work with. The internet today is a sterile hostile place with lots of text and pictures and live voice as we are now is wonderful because it is real and its notot fake. Theyre not sure what to come up with but that creates a level of intimacy that doesnt exist in text or photos or other medications. It demands to attention from both sides agreed to trust and how we most naturally committed. A two yearold can use zello, a 92 yearoldr could use the six so back to your question theres two parts of zello. One is a consumer app where we have a hundred 20 million registered users and the user to stay in touch with friends and family were people they dont know and they can be these live channels that are private or public channels and the other half, the revenue model, is a Companies Use it to replace twoway radios as to point mobile apps to their workforce. Someone will be rolling out workflow application and think why are wedo spending 500. 1500n these secure radios and they sent text and in their secure and location but the hundred dollar ipod doesnt the same thing for a realtor worker or a hundred dollar Android Phone for a mobile worker. And how do you monetize that . Six dollars a user a month for a company to use it and the main difference is Companies Get a private network and Central Administration but of course the vast majority of the use is with individuals and consumer version. Excellent. Tell us about the Practical Applications that may not have been anticipated by people when they found themselves in a crisis like the socalled cajun navy votes going out into neighborhoods to find and rescue people out of their houses. What can you tell us about that. It wasnt a complete surprise because radio has always been a go to tool mitigation tool when the stakes are high. Again, its live voice and could hear motion you can communicate and organize large groups of people very efficiently and the first inkling weve had in these crisis situations is in various countries it has been the number one overall app and it started in turkey and the arab string and in egypt and the government of venezuela said shut down during the height of the height of their troubles and also in ukraine zello is the number over one all app and another thing weve seen before is south africa has a terrible crime problem and there has been a crowd source on a Neighborhood Watch back up around zello across the whole country. Millions of people who use it and its been effective there and the cajun navy gets a credit and if anyone saw the news for watched what happened with Hurricane Harvey especially but also irma and others they came together after katrina saying that the problem and the whole there and i love the name, the cajun navy, but they came to houston for harvey and zello was first used because they had some attention and theyve used over multiple theyve used that zello works great and if they said if you can help and if you need help, get on zello so there were thousands and thousands of people who came from texas in nearby with trucks in votes and chainsaws and fuels and on the highway they were driving there finding zello channels and they are finding these dispatchers that emerge bottomup who are sending them to the right places and as people need help there finding zello channels and getting on in asking for help. It was effective and exciting and zello was just the mitigation tool with the thousands ofwi volunteers and efforts they brought to bear that was so effective. Is this an example of the internet and new technology undercutting or supplementing the traditional way that people would have addressed prior disasters and prior hurricanes than the one in new orleans, for example, and that whole area along the south coast didnt have that Technology Available so very few people have the ability to have that kind of medication because only the police, fire and rescue organizations would have the bin traditional walkietalkie type devices and now you got everybody able to mitigate with everyone else who has a device. Its supplementing and there are overlap to improve and we can get into how to these public agencies who have the rule of law and are structured and trained work better with huge number of volunteers but forever a Disaster Recovery sets up an onsite in his out radios that crosses 1500 and protocols can use them and if you have radio youre pretty special and theres a command structure that has been created around that so we saw with harvey and irma and another example in puerto rico and mexico i could get to be like but everyone has radio and anyone that has a mobile phone can download an app and taked advantage of the info structure that makes this possible. Its reliable and superfast and its available to everybody and not only that but they dont have to be on site but we saw these dispatchers that emerged as they put together within hours and amazingly effective process for gets help and whats the channel structure like and what of the rules and how do you get people affected and these dispatchers didnt need to be in the tent. Half of them were out of state and one of the best was the new jersey working from their bedroom on a mobile phone and so its this wonderful infrastructure that we can take advantage of that will happen bottomup because its people can get to it and they can help. And that is not how most people anticipated using this. Its families are deploying so they can talk to may be a parent or something who is living by and this is their means of communication. There are so many of these cases and in a broad demographic and people use zello but from the family would be one. Theres really no reason to buy walkietalkies. Or if youre going camping or skiing or if you have a chat group with your friends and you want to organize young people going out to the bar or its also popular for connecting with people you dont know who millions of theseow public channels and often there are about a topic. Often there are many cooper club in the have a road rally and they are wanting to get on a zello channel for that rally. Or theres a channel called the glascow channel, profanity laden fun to listen to when youre drinking with your buddies or a weather watcher storm chaser channel or religious evangelization channel or all sorts of these public channels. Very good. How is the network in the structure played a role in innovations like its been so excited. The first half of my career in internet protocol and everything and you fastforward 2030 years and unbelievable. These devices everyone has in her pocket and theyre so cheap and fast in so great and so Companies Like zello, 26 people in the company with hundred and 20 million users and making a difference in just the leverage and power that these layers of technology and on society has been so much fun to watch and exciting and would exist had not existed. With that in mind, what role does the public have an encouraging that investment in structureg thats necessary to make zello work . As a free market guy this would be personal but be careful and lets not fix what is not broken. It has worked extremely narrowly while the relatively like plenty of problems and one of the things that has become clear to me zello to the emergencies and you brought this up earlier was how much is supplement and what is a friend and what is flow but it is clearly friend and its also easy to see that the official organization are looking where i thank you can help and senior people can help by looking out at what is happening here and what it came from the organization are not in how do we best use these new technologies and alternatives that are moving so much faster because theyre in such a different environment. So youre a texasbased company. Yes. Is that a decision made to locate their or is it that you were there and the copies for their spirit no, very purposeful. The company was built in texas and we moved to palo alto for Venture Investors and it was in dallas and cello came out of some of the same teams and some of the shortlist was to move this to palo alto or to austin, texas and we chose austin with no regrets. Texas is a wonderful Business Climate and often has a bit much but its a fabulous place. The culture that the slogan is keep austin weird and it is true. In every dimension except unorthodox behavior and thinking and theres a top worldclass universityvi there and its very easy to encourage people to move to austin where we dont have a [inaudible] locally. Its a great decision on our part. What should states and cities be thinking about in trying to attract investment and businesses tech talent like you brought together with zello. I wonder how much they can do stay out of the way would be one answer and again a light touch and it does feel like so much of it needs to be organic and it has to be key to see these technologies working in government can help work there. Before zello you founded to an in and Audio Streaming Service and many of you may not know it but you listen to tune in. Tune in a streams podcasts and audio through amazon alexa and other smartphone devices. Tell us about tune in and your journey from tune in to zello. Sure. The journey to tune inserted early in my career. I wanted the company and went through way too long getting ready. I had to learn all these different disciplines. My own story was when 911 happened the year i was 40 years old and i thought it was a wakeup call. Its time to do it in the original idea was tivo for radio is from high school and wanted a tivo for radio. I love audio and radio and i thought bcr for radio and others a tivo let me build that to learn and not many people want that. But through a pretty tough period of five, 67 years of supporting connected devices for aredia feature the iphone came out with apps and it exploded and we became a top overall app for quite a while. Most of the markets around the globe and then finally about the time we had a call from Sequoia Capital and said he like what is going on and why do we help and why dont you move this to palo alto and i wasnt there too much longer and about the time zello was really the brainchild of a guy alex was the founder and cto and he and his team had done such great work from st. Petersburg, russia so we had used Amazing Development team and i tried to get a handful of people tune in with some success and he was the hotel. Im out at tune in and he starts to get traction with zello which i was seemingly drawn to because its a different kind of radio and its called a social radio but instead of being one dimension it can be that but its about life conversation and peer conversation and when you listen to zello any channels you hear the power in it that people they call them zello campouts and tens of thousands of these communities come together. Its a pretty easy decision to be able to help alex in a way that theres unbelievable talent from st. Petersburg, russia oedipus help and that was the point he moved to austin. Here the room we have a lot of people engaged in Internet Technology Public Policy issues but we also have entrepreneurs here and online we have lots of people who are starting up their own Tech Companies and any advice you give them . Ive had two successes and one major mistake was making decision because you are afraid because its hard and when i look back most of my mistakes have been because of that and youre doing something because of what may go wrong. In the case of tune and we had no revenue model and it was good reason to be afraid for a long time. And so happily with cello we had wonderful revenue models and because im more experienced amateur but also because theres cash in the bank im not i neary afraid and find a revenue model that works where it not dependent on outside money coming in and thats pretty risky business. These companies have a bit of a connection between the two as well. Radio has in recent years been viewed as old tech as opposed to electric cars or the internet of things and what is your take on that and why is radio such an exciting innovation for you. I let off as radio is about voice and about music or news or talk or sports or conversations or podcast is a form of radio and it is such a fundamental part of being human and its been around forever and as radio or phone calls is it a. M. Or fm or am radio or cb radio or satellite radio those are incidental but the medium itself is. Exciting. As an advertising medium is phenomenal. Someone you trust in your head as a way of solving problems and passing time in one of the great things that radio is its a companion. You can enjoy audio and radio while you are doing something else. Unlike a video you can be driving and listening or running and listening and its a medium that is always with you. In the zello version its a medium as i explained that is so much power to communicate compared to tech but it doesnt have the barriers or cost of video and doesnt have the social barriers and when are you turn on your skype camera . Its a high bar for most people are comfortable versus when you turn on your microphone so as a fundamental that we enjoy as humans is still important and isnt going away and its a great mix with technology and am so excited about Voice Control application that are creating ano

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