Sprinklr, a Customer Experience Management (CXM) platform for modern enterprises, has announced that CTT Portugal Post is using Sprinklr’s AI capabilities to deliver digital customer experiences while increasing team collaboration and productivity. Founded in 1520 and holding the honor as the oldest Portuguese company still in operation, CTT has a long history of reinventing itself for the modern customer. Looking for a strategic way to improve digital services during the COVID-19 pandemic, CTT turned to Sprinklr for support. CTT is leveraging Sprinklr Modern Sales & Engagement, Modern Research and Modern Care for the following use cases: Improve Digital Customer Service: Sprinklr’s AI capabilities will help CTT route emails and calls to efficient modern channels and serve customers faster on the channel they prefer.