Customer Service Agents - IT-Online : vimarsana.com

Customer Service Agents - IT-Online


Apr 16, 2021
Our client in the Logistics Industry is looking for Customer Service Agents to join their dynamic team on a 3-month contract, based in Durban.
Purpose of the Role:
To process inbound/outbound sales orders and assist with customer queries including delivery times, quality complaints, product enquiries, out of stocks, amending the DSL and depot queries.
Responsibilities:
Capture orders accurately for assigned customers (correct orders and dates) within
the requisite time.
Process and email add-on and JIT products before the cut off time.
Ensure the completed detailed activities are captured in CRM.
Ensure no orders are mailed through by COB.

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