Date Time Customer Service Charter Policy Review West Coast Council reviews the Customer Service Charter Policy annually. Council is seeking comments and feedback from the public as part of the review process. To view the draft Customer Service Charter Policy click here and to view the Customer Service Flyer click here. /Public Release. This material comes from the originating organization and may be of a point-in-time nature, edited for clarity, style and length. View in full here. Why? Well, unlike many news organisations, we have no sponsors, no corporate or ideological interests. We don't put up a paywall – we believe in free access to information of public interest.