The new normal requires new approaches and solutions, an imperative change that must be embraced by all sections of the economy, to survive and to stay relevant. The outbreak of the pandemic saw the country grappling to keep up with the day-to-day activities, both on a personal and corporate level. One of the key challenges observed was in the areas of transacting for goods and services in what can be called an increasingly contactless world. Jayantha Fernando Although the relevant authorities have pushed for Sri Lanka to move towards a cashless economy, it was during the initial outbreak of COVID-19 that people actively looked to use the digital payment infrastructure that is in place.