Detailed text transcripts for TV channel - CNN - 20101004:17

Detailed text transcripts for TV channel - CNN - 20101004:17:18:00

you're going to get a refund, a credit on your verizon wireless bill anywhere between $2 and $6. 15 million customers will receive this credit. if you're a normer verizon wireless customer, you'll get a check in the mail for your 2 to $6. so i would say be sure verizon knows what your current address is, because they took this money out of your pocket so you want to get it back. a verizon spokesman told us there was a software glitch and they were improperly charging this money. it involved minor data exchanges caused by software built into their phones. others were caused by accessing the web which should not have incurred charges. the sec has been investigating this for ten months and says it looks like it's anywhere from 15 million or more money that consumers lost. the fcc a little irritated.

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