once we close the door. >> neil: the flight attendant losing his cool after passengers got hot under the collar. atish shy repeated delays. the latest incident in what my next guest says is more than a trend. michael wood is an aviation consultant. what the flight attendant was saying is if you are going to complain and keep didding this if you have any equivalent of cajones you have the equivalent to get off the plane right now. keeps happening. the flight attendants, pilots. what is going on? >> happening more and more. a small percentage and we all know that. in 40 years i haven't seen that