service. it really amplifies the cold. >> most days, even a ten or 20-degree day or 10 degrees with 10 degrees outside of a 10-mile-an-hour winds can put you at below zero. >> jon: dr. david dupree, good advice there. stay safe, stay warm. christmas day robbery has smashed and grab these still dozens of guns. plus, a rare apology from apple. how the companies trying to make things right. will iphone customers be satisfied? ♪