i need an ambulance right now, 3089 polk drive. 3089 polk drive. please hurry. >> what has happened? sir? don't hang up with me. what's happened? sir? sir? >> there is a surreal quality to events so carved in memory, when lives unalterably change. odd, then, how completely those memories can and do diverge. it was no disagreement about this. a sunday morning when it happened. >> i was on my way to church. >> here's what the next-door neighbor, the retired navy commander, randall howes remembers. >> i was walking out through the garage, and i heard the dogs barking and someone was at the front door. i went around the corner of the garage. >> there was the 11-year-old neighbor boy. >> he was in his pajamas and he said, mr. randy, we need your help. >> he asked what are you saying?