>> listen carefully. someone has a gun. >> it was a normal workday. i heard a commotion in the dispatch area. someone said someone was shooting at glen hurst high school. >> my first reaction was, i never heard of anything like that. this was seven years before columbine. i and other detectives took off code 3 to the high school. you're not taking these. hey, hey, hey! you're not taking those. woah, woah! you're not taking that. come with me. you're not taking that. you're not taking that. you're not taking that. mom, i'm taking the subaru. don't be late. even when we're not there to keep them safe, our subaru outback will be. (vo) love. it's what makes a subaru, a subaru.