22-03-2021 The pandemic has highlighted the need for strategic management of the changed workplace to ensure people continue to in their careers and emphasised the importance of maintaining networks, according to Barbara Schönhofer, founder and chair of the ISC Group, in her foreword to Intelligent Insurer's Diversity and Inclusion Report 2021. As we look back at 2020, it is fair to say that as an industry we have come to realise there are different ways of working that can be more efficient in our companies and businesses. The experience of last year has shown to many people that diverse thinking is important for their business to stay relevant.