(0) Cleantech company dLaboratory Sweden AB (publ) strengthens the service agreement for customers focusing on iterative actions for proactive grid improvements. Enhancing the use of data displayed in dLab's dInsight Analytics Platform, dServices 2.0 includes continuous evaluations based on set KPIs, regular meetings and adjustments in the software. dLab's process for gaining knowledge out of grid incident analysis has four basic steps: collecting incident data from the grid; analyzing collected data in real-time; interpreting and visualizing data for gaining insight; and finally, applying this data into meaningful operative contexts. To support customers in this, dLab launched last year a support service called dServices, which in particular focus on the last step.