Didnt. Acknowledge as if. They have a hidden legion of low paid workers who watch what remains or may not wish to. Then there is a global hub of digital cleaning the thousands of content reviewers employed here are themselves out of sight for the billions of people who use social media their identities and places of work are kept strictly confidential. I got warned if the Company Finds out im talking to you i will be in trouble the client is threatening to put off the entire business from us. So we stand for connecting every person. For the global community. For giving everyone in the world the power to share anything they want with nothing. Really there are now 3000000000 people around the world connected via social media but who decides what this world is committed to see. If. They need to be anonymous because we have a concept saying. Were not out there to their home were working with. The reason we speak to you because they were should know that were here were doing our best to make this platform safe for all of them. To do. More if. We didnt look for recognition. Here just like. My main goal is to make the platform healthy as possible if. Someone needs to guard it. Just like the real world. Im passionate about my job i like what i want to. Go as a content moderator youre like security you protect users thats my job and i was at that. And. Youre not allowed to disclose anything no one is supposed to know about this kind of work. Up another wise they might get curious. I know. Ive been a content moderator for 6 years that ive seen a lot of videos and pictures. My pictures now. And we see the pictures on our monitor. You then go through them and delete those that violate the guidelines. And. They got them in there because nothing i view 25000 images a day by the when im going to. See rome a guinness when i go and i could be in the guinness book of records. Being the. Main task of a content moderator is to clean away the dirt. Thats our goal. Thats our biggest responsibility to make sure nothing suspicious is uploaded and to be that in i mean to make sure now thats a. Blog or a 9 you know. Our task is to monitor and moderate the user based content i help people i stop the spreading of Child Exploitation i have to identify terrorism have to stop the Cyber Bullying algorithms cant do what we do. I started google in 2004. It has been a privilege to be part of building the infrastructure of the world right now living and. To be a part of something that so clearly is powerful with the potential to really change lives for the good thats an amazing thing and a privilege to be a part of. And you start with the question whats the vision for what should be on your platform what isnt really what dont she want in your community and there are choices in that right like there is a choice to say im going to not let anything go out before i review it thats a choice or im going to permit most things and only review the things that are complained about thats also a choice. When your value is around allowing more expression. Allowing the sort of democratized platform to really live and i think you go with the more. Liberal policies. Do solemnly swear the testimony youre about as good as the truth over the rest and thats the truth so i thank you thank you very much nicole wong who is the associate general counsel in chief arac. Officer for google ms wong our staff went on the internet and they put in preteen plus x. Force video. If you just work with the google sites i mean it looks like the hardcore porn. Mr chairman we have multiple layers to review. These sites. I think in addition to the levels of review that we tried to take it out. We have. The biggest Search Engine we have the biggest Search Engine with many more. And we have quality engineers trained to look for these types of sites we do the best we can. I had the 1st time i heard about it. I remember. I wanted to create. The kid was like really needed it was a. Girl around 6 years of age and he was sucking it and another picture taken was the child was actually on the bed and he and she has a shut in here which is. I dont know and forgivable for me to see so i all went straight to my team leader in told him that i cant do this i really cant do this i cant look at the child but then he told me that i should do it because this is my job and i signed the contract for it. When you open the floodgates and you ask the entire world to broadcast yourself upload your life share everything that you can think of to share people respond people with all sorts of motivations and interests and desires respond. When facebook or google claim that they dont have any employees in manila they can legitimately do that by using the labor of a 3rd party outsourcing firm its true that the paychecks dont come from google or facebook they come from an outsourcing firm based in the philippines. Commercial content moderators labor in the shadows of social media platforms out of sight and out of mind actually unknown to the millions of users of the platforms whove never given it much of a thought who does the cleanup work on their platforms. Well intended moderators are like snipers. A faggot indeed that our targets are users who break the rules application or. Did. Both. Oh i get. Sick i. Look at the year ill hurry. Up the world. Its a hot frog in flop on and again and im proud that hes my son. That he supports us with everything we need that i have no idea what he does as a moderator. All i know is when he told me that he works as a moderator in his office in im wondering if this shot some old b. S. d adding in. The ammunition that it isnt but ill get a sense of it my mom always told me that if i dont study well ill end up as a scavenger but ill hold the big machine sort it all for a bus or at all. Im going to do what they do is pick up garbage they rely on garbage and i say nonsense i see that in the long run. Its the only thing they know how to do i was afraid of ending up here walking up garbage it was one of the reasons why i made an effort to study well i really didnt look at. It. But they will make it and i mean our salary says filipinos the very person working as a content moderator gives us the means to survive but not bad up us on the bottom of the me. Nor did the. Great seem to delete delete. Delete delete delete. January 2016 i painted a piece of donald trump with a small penis called make America Great again. And it went viral and millions of people shared it over across many social platforms and a few days later he mentioned his penis size on a debate. And i remember my friend. She called me and she was like you just make donald trump talk about his penis size on a debate. And he referred to my hands if theyre small Something Else 1st i guarantee you theres no problem i guarantee i. I personally on my Facebook Page and within 3 days i had Something Like 50000000 shares in. So many social platforms and it just went crazy and i had no idea it would go. This is. The new order. He is. Not Strong Enough leave there to handle thats why hes nice small is not. Manly enough to handle a huge. Cost as a precedent of america. Its really why its big green. Person. So it must be delete that. You dont want that well that he. Has a contest moderator you need to have principle sitting sleep. Because you decide whether people should see a picture or not you know the. Saw number so the number one serious error is approving nude photos. Hopefuls rests or male genitals are totally unacceptable our. My Facebook Page are shut down and everything i had every account i had was shut down and so all i had is my social accounts and i cant tell anyone whats going on or whats happening. Facebook says fine art is ok sure you could consider porn but when it comes to ought its a representation of that its not actually real its in a photograph its not someone who hasnt consented its just a fictional piece again its not violent its not sexual its just a naked human body with trumps face on it they just dont understand why people think someone naked is disgusting. And you know we never used i wasnt used to seeing these kinds of images simply at the beginning we needed training. Sexual terms so that we could understand everything words like. To see him be. Mr collins stretch a general counsel for facebook mr shawn. For twitter mr Richard Salgado director of Foreign Force and Information Security google millions of americans use your technology to share the 1st step of a grandchild to talk about good and bad things in our lives and i would like to say to all of you even rich to america but the bottom line. Is these technologies also can be used to undermine our democracy and put our nation at risk do you all agree a span for business of the American Public perceives you is being able to have your platforms hijacked by terrorists to radicalize americans bad for business right. Its beyond bad for business senator there is no place for terrorism on facebook we would agree with that and i agree with the proposition. Id like to ask some questions and it would seem to me that theres a pretty big distinction between potentially she how do you account for the whole range of the feel logical interpretation of people who dont quite believe in violence in their religion and people who do the intricacies of she how do you see ology is not somebody an engineer is exactly trained to do you know who youre content experts by domain how do you do that you hire for that so we have thousands of people who who as part of their job on a regular basis are attempting to keep terrorism off of facebook we have 150. 00 people who do nothing else how many people do you have missed. Gena twitter well we harness the power both. Technology algorithms Machine Learning to help us and also a large team of people that we call this our trust and safety team and our User Services team its hundreds of people what about you i internally will have thousands of people working on them we also get a good deal of leads on content that come from outside the company so in view of that mr. 150 people is enough people. Senator to be clear we have about 10000 people who are working on safety and security generally and more committing to investing more in doubling that number by the end of 2018. Theres a list of 37. 00 terrorist organizations we have to ban that next comes from Homeland Security in the u. S. You have to memorize everything about the terrorist groups memorize that flags memorize that sayings and you moderated to. It he. Didnt. Ignore. Nearly. The. Theyve seen hundreds of beheadings. In make believe kerry for content moderation. Not even pictures in their videos. At the minute video of the arc of beheading. They behead there hes doing. A speech before he he cuts the head of the victims sometimes theyre lucky its just a very sharp he thats being used to them but no worse than i would be the little knife similar to a kitchen knife which is not that sharp sometimes it it with us for one minute before that night and its got for this monday was the short terribly because from if you will see this was. A living it was. Its not that i mean its going there and she because if youre going if they used a lot of very sharp are they its its really clean not that much blood for use when they used a kitchen knife its to mean a challenging. My i. I i. Whenever we see a photo or a video on social media we archive it immediately because we know later it might be taken down and is very important for us to document before us because we might not have this photo again. Pretty much everyone in syria has so far no and pretty much everyone is im active because they were document every election airstrike the aftermath of the airstrikes victims on destruction where there are this is by done by the coalition by russia the Syrian Regime they were collect all these videos and they would upload them on their own account. After we have collected the data and we try to deal looking at it all try to find out the exact place and we have publish it online we help paint a picture of the war in syria. That this is the schools and the beer truck was in the school area so the neighborhood surrounding it. Without our work the armys would have or the governments would have a straight pass without anybody challenging them. There would be i think more civilians getting killed there would be less closure. We would not be able to know whats going on. These videos are needed these videos are part of the war they provide information they provide evidence for the future. But the problem is these videos are quite often classified as isis pheidias its been seen that this is very graphic so they get deleted. Now the censorship thats taken place on you tube its affecting a lot of organizations with a lot of videos of what syrian air strikes and destruction behind their accounts are spending. Our life is different from here we have war thats very important reason why the content is different the war of airstrikes and kill him and that what we would focus on thats what we were going to report about we would hate for of what football activities or yeah lets go to this place for brunch. You know unfortunately not. A decision about what constitutes terrorist content is a a really context based decision and it may show up on one platform as a true threat and it may show up on another platform as news or as a satire or criticism commenting on a piece of content and so. I think that so much is taken about the context around a piece of content its hard to know whether something should be removed or not. There are always hard questions when Saddam Hussein was executed someone had snuck a camera and uploaded the execution on to you tube and so there are actually 2 videos that were applet it the day after his execution and one was of him being hanged hung and the other was. Of of his body after so both of those were extreme violence and very graphic and we had to make a decision about whether we would keep them up or take them down so we made a decision to keep the video of the hanging up because we felt like for historical purposes it was an important video. The execution of a former dictator. But the imagery of his body. We decided it was gratuitous that there wasnt a historical need to see that and so we took it down. I have no idea whether we actually have made the right decision and history will tell us but. But thats the call that youre youre asked to me for every one of these videos you know you think about that mobile workforce right and they may be reviewing content coming from a country they have never been to no historical grounding in what theyre seeing its really really hard for some of these difficult pieces of content. Our team leader cant control every decision we make they only sample 3 percent of the moderators reports to make up the school caught for that moderator thats how the quality review works. If i dont return it on this is an iconic photo probably from the vietnam war the bottom 5 vietnam war. And i thought why dont they i think this child became an icon in vietnam. Better but based on our guidelines they. Were genitals and minors are involved the leader did it. Not but the basic this one is straight forward. But he is on my band that shows an old man having sex with a bird and i think they need more than anything related to sexual intercourse should be deleted with intercourse should be so ill delete this that the. Racing here is a man meeting in the big and then in solitary. This would be days his. Is this one of the day this would be the basis and this would be take up to. Pieces this way a florida jury. So we see this when. It was. Only said this is an accident involving a child during it was allowed by. If you work for the press you cant publish pictures like this if. You can publish it in a censored way but it cant be as clear as this that. The individual should not be identifiable you know. So i cannot approve this photo. To be absolutely delete it. Its weird to be here physically and been while emotionally and mentally. Completely there and syria. Just watching the war from a distance. I have this feeling of being the survivor. They decide a tool post these photos on my facebook wall and then facebook took it down after 3 days there was no explanation. I tried to like in every possible way to be in touch but it was impossible and then to be able to show this for those. I decide to work of that and people of the skin of the photo where they take the victim out of the picture so you can actually show this for those without using this excuse that its not proper to show. Sometimes i tried to think about that who decides what is the policy of facebook. And i would love to meet the steve one i would love to tell it like no who would they are because by logic they are their bag around who they are it affects how they think. That tied to the end of a normal situation. It was caused by the whole International Game so giving them a very low voice its a. Meeting. We should keep disturbing the word. And order in a good word. From. The companies have more and more power to decide what can stay up and what must be taken down. They take advantage of our desire for years our resistance to effort our resistance to challenge and i think over time. If were not already there it will interfere with our our ability to have Critical Thinking it interferes potentially with our ability to be challenge to the extent that were limiting expression were also limiting challenge or limiting effort. People shouldnt be surprised if in the future there is less Information Available to them less edgy less provocative Information Available online. And i think that we will be a poorer society will be poorer societies for. The. Room. Oh it. Was. What im seeing hearing you say Police Officer and then on the left hand side of the spin sharing is a person who has a gun this is a Police Officer who offer different opinions and i believe the society that did an extrajudicial getting us no media claims we dont know if its really the police or if there. Was killing them somebody its really hard president whos getting these people. See that there they are president roger ricotta territory doesnt like drugs and he doesnt like criminals either among all. Just like our president is doing everything he can to keep the philippines safe im doing the same in my job. You know i go o