A true american champion a long the leading aircraft manufacturer worldwide an icon of engineering problems. Boeing people are very proud of the work its known all over the world people here are proud of it were proud of it. But march 10th 2019 proved a major turning point for boeing. In ethiopia a passenger plane with 157 people on board has crashed there are not a survivor. The victims were from 35. 00 countries including 5 germans. Children mourned for their parents men and women for their partners and parents for their children. Less than 5 months earlier a plane of the same type that already crashed in indonesia resulting in 199 deaths. A suspicion quickly arose that there might be a connection. Where the crash is more than tragic accidents was there an issue that went beyond the 737. 00. Was fortunately there seems to have developed into a system in recent years and has penetrated deep inside boeings whole internal structure. In our investigation we met with boeing insiders who felt abandoned by regulators some even reports of violence and threats. And he told me flat ill use on the push it until you break and then im going to come in and fix it he told me several times well they brought me. 2 crashes within 5 months with 2 brand new boeing 737 max 346 people die and theyre just a number. There were 157 people on board the Ethiopian Airlines plane. Their relatives want their photos put on display in order for the victims not to be forgotten i one of them yasser i saw left behind an entire family and his 3 daughters now have no father. The entire in your august family was killed including 3 children thanks. Another victim barry philip was just 28 years old i saw him going slow mo it was a sunday like any other. We were looking forward to the spring and everything beyond the house turning green again and then the phone rang it is telephone click that and then what you believe it was her partner on the phone and i thought whats he calling about hes never called before and after the 1st few minutes he couldnt get a word out and then he said marie had been on the plane and. Sauce. Im from this from going stores and it was a business trip she worked for ego and in east africa theyre responsible for bringing countries together to collaborate on resilience to drought so he and she had a meeting there and. You know most of all i might ha she always knew exactly what she wanted she wanted to make the world a better place. Marie philip was flying along with 156 other passengers in a boeing 737 max from addis ababa to nairobi for a un meeting. And smartly was sitting here. Different right behind an italian were told that next to a kenyan king. It took excavators to dig the debris of the plane out of the ground. The impact was so intense that it almost completely disappeared into the earth. And i know just by looking at the pictures you can imagine how everything was absolutely destroyed the impact must have been extreme. About 5 months prior and almost brand new boeing 737 max had crashed into the sea near indonesia just after takeoff. It quickly became clear the cause was not a simple technical defect but rather a flight Computer System like. Evening. 189 people lost their lives and for many their remains were never found. Their relatives were left to mourn mere memorial services. To revisit a law firm in new york which represents the families of many victims and lawsuits against boeing including the philip family. They dont want to see boeing get off the hook they want to know what caused the crashes was a mere bad luck whether technical problems or a deadly system of concealment and cover up remember lie an error occurred 5 months plus or more years before you see open line in the air made it clear that the end cas Computer System was a problem. And right after lying there the 737 max should have been grounded until they figured it out. So between lawyers and ethiopia allowing this plane to continue flying sort of made ethiopia predictable. Predictable. Shortly after the 1st crash the u. S. Air traffic regulator the f. A. A. Prepared to risk analysis. If the 737 macs were to be used worldwide as planned and this were to go on for about 45 years about 15 such crashes were to be expected. A disaster would occur every 3 years. About 3 months after this analysis marie philip lost her life in the 2nd crash. In one hit me thats unacceptable and you cant simply shrug off another impending plane crash i cant fathom treating human lives so recklessly and he did mention. Thats on except the will analysis that theres a 100 percent for the guy whos killed. You dont build airplanes with the expectation or an acceptance of the statistic that such and such can survive 3 years in theres going to be a career so thats thats thats bad if one builds an airplane accepting the principle that you can accept one question every 3 years thats an outrageous principle. In boeing p. R. Videos the macs why smoothly even during extreme maneuvers. But after the 2nd crash the chinese and europeans grounded the plane the american f. A. A. Followed suit the following day. Boeing was unwavering in its determination to find a quick technical solution with new software. At a press conference boeing c. E. O. Mullen bird downplayed the role of the software. And he seemed to be hoping for support from regulators i think its really important that we all focus on loving the investigation process run its course our job is to focus on safety not on speculation he left many questions unanswered and was forced to resign 8 months later youre saying that if you were going to for answers people died can you answer a few questions here about that oh we have no contact with buying we never contacted us. We never heard anything from them no condolences nothing. Did their daughter in 156 other people die even though boeing and the f. A. A. Knew that 737 software could cause fatal accidents. The maneuvering characteristics augmentation system or m casper short is designed to improve aircraft handling. But what is that specific role besides statistically causing a crash every 3 years. Why did boeing even install this legal system. It was developed mainly to compete with a new version of the a 320 from air bus the neo was an immediate hit with better engines posting greater fuel economy. Boeing ran the risk of falling behind and needed less fuel hungry engines requiring a larger size. However because the 737800 was lower and the landing gear could not be built higher boeing had a problem. Instead of building a new aircraft boeing decided to use an economy version the engine was mounted further forward and above all higher. The top edge even protrudes be on the way. This meant the aircraft tended to pull up or when subjected to high thrust which could lead to dangerous flight positions and thats why the m Cast Software was installed. In such cases it automatically adjusts the elevator pressing the nose down or. In the crashers it was pushed down too far and too forcefully. Thats when time should never have been built on his form never have been signed that way and should never have the universe of. Jesus who took. This blanket not file on its own it could not stand on its own so an additional system had to be in store as theirs and cast system to sleep was meant to compensate for the built in system Era Technology can file and thats what happened here in a way that even the pilots did not know what was happening and that is not an acceptable and playing design through concerts or. Boeing doesnt want to give an interview on all these points instead they simply sent us a written statement it says the max was a 6 Year Development program undertaken according to the same company processes and identical f. A. A. Requirements and processes that have governed certification of previous new airplanes and derivatives further down the company adds boeing operates in full accordance with all f. A. A. Oversight requirements and processes. Nevertheless instead of building a costly new model in over a 50 year old model was simply souped up to compete with airbus. Their model of choice was very popular among pilots as explained to us by a man sitting in a simulator was flown thousands of hours in. Predecessor of the 737. 00 max. The mother 737 is a very reliable and cost efficient as apartment i find it very pleasant to fly it is very intuitive to fly its fine behavior is neutral and its. The Computer System which spelled the doom of the crash 730 sevens influences in airplanes trimming. For example if passengers are cabin crew move further forward or backward inside this shift in weight distribution can push the nose of the aircraft up or down the trim and compensates for this. The pilot just pushes a little switch and the trim wheels next to their seat start turning a relic from the old days when pilots still had to turn the by hand. This shows how old the basic construction its. What in the 737 the tramway all really times that is not the case in. Here in the 737 you can still see them. The max is on board computer could adjust the trimming. But the changes could be tremendous and occur without the pilots knowledge we now know that boeing was fully aware of this information and deliberately kept it a secret. Here in Orlando Florida we visit someone who has spent half his life in boeing jets. Ive always been a big boeing fan because. You know theres a sentimental aspect it was the 1st jet airplane ever flew. When you go to inform the people that are flying airplanes that the other people in trust to lives to if they dont know theyre if they dont know what the machine that theyre flying to every aspect of what theyre flying and you hide something from them that its apparently critical i think its good. If i was still flying. My colleagues may very well in the main may not vocalize it but they may be saying what else if he told me about my triple 7787. We learn of growing concerns in the industry that other boeing models might also have defects ones which are still flying every day. Is the missing not at all from us fortunately we have to assume there are similar problems with office and craft a feisty us as concerns for a service life and overall functionality is his office and it is obvious that in the last few years owing has been very reckless for costs reasons lesage forward on the board just a lazy ass and has not managed to intervene yet in its role as regulator and survive. In advertisements for it 737 boeing placed great emphasis on the fact that the macs differs in practically no way from its predecessor in terms of flight behavior in operation. In an email to an airline a prospective customer it says there is only one difference the off position of the gear handle but Everything Else was said to be the same. The emails also show why this was important to boeing. To make the transition to the new model there will not be any type of Simulator Training required boeing will not allow that to happen. And whenever airlines are regulators demanded Simulator Training boeing employees were proud to have dissuaded them with a jet i mind trick. If the pilots had known about em cas and had been able to train on about function in the simulator they would have had a chance to avoid. The crashes. Why did boeing not want that what would have been so bad about such training. When all just knowing if i was a few of the pilots already takes you through all of the plan and such an airline just means that even if the airline were to patches just 2737 mike says it would have to train to use that class and an airline has more than just 10 pilots usually its hundreds if not more than if we have. A more profitable venture belongs to the same thing. More capacity more cost efficiency more great profits for promotional videos for prospective buyers clearly show boeing offers lower costs efficiency and higher profits for the melodies like the species going sky interior at high speed the people coming back to fly with time and time again with that saving millions on Pilot Training is a great selling court profits away because thats when it became clear after the 1st crash that the secret software had put pilots into an impossible situation still no Simulator Training was developed for this purpose. However the pilots were informed of the new system. Pilot dog and sure enough received information about the m. Cast from boeing including instructions on what to do with it fails. Possibly imagine some procedure in a situation is to hold as controls tighten turn off autopilot automatic frost control and automatic trimming would. I do so using these 2 stabilizer trim contact switches at which point the m. Cas is completely deactivated i can only trim the plane manually using the wheels and i go on flying normally i have to trim by hand using these trim wheels but i can cant fly. According to boeing it would have been that easy. The crash. Pilot doesnt believe it. Obviously it wasnt Just Software that came up and now you presented that they present it with the fix was to pilots near and who were pilots that were aware of that crash and couldnt prevent the airplane from crashing with ethiopia. Since the 2nd crash more than 400 aircraft that are not allowed to be delivered in early 2020 production came to a complete stop. Regulators obviously see more problems than Just Software that can be reprogrammed and simply turned off in the event of an error. One year after the crash in ethiopia new technical problems increasingly came to light such as improperly routed cable harnesses and unapproved sensors. Does this mean passengers died because boeing designed an aircraft poorly and kept important details concealed from pilots. Should the regulators have prevented this. The american f. A. A. Is responsible for the u. S. Manufacturer boeing why did it approve the max. The f. A. A. Is headquartered in washington. The federal Aviation Administration is responsible for all aspects of aviation in the usa including the approval of aircraft. 6 months after the 2nd crash in october 21000. 00. That boeing had failed to disclose crucial documents for months. The f. A. A. Administrator wrote a strongly worded reprimand to boeing. I expect her explanation immediately regarding the content of this document and bones delaying disclosing the document to its safety regulator. Until that many experts had seen the f. A. A. And boeing is a close knit community. Unfortunately it has become a system in recent years for us it has eaten into the whole internal structure of boeing and also in relation to the f. A. A. The f. A. A. Became increasingly jackson its oversight with entire working groups consisting of industry representatives headed by an f. A. A. Staff manager means that the decisions were in fact made by the industry for misspeaking of course by the f. A. A. Put its stamp on the institutional construction of how the f. A. A. Was developed in recent years it has to be said yes this institution has failed. But what role do european authorities play the e. S. A. Is responsible for the certification of the airbus in europe. But it collaborates closely with the f. A. A. Did the europeans know nothing about the m cas could that yes they have prevented the tragic accident. Cologne germany us from to the european counterpart of the f. A. A. The e. S. A. Only aircraft that have been approved here are permitted to take off and land in europe. This also applies to boeing airplanes from the usa however in order not to go through the whole certification process twice but 2 institutions have agreed to divide up tasks we sit down with boeing we fit and agree with them on the topics on which wants to do our own specific tests areas which are of Significant Interest from safety standpoint to us and we are ready to know that it gets better. Fusion. The e. S. A. Explicitly explained to us that they too had carried out their own tests on the 737. 00 max. But if so why did the e. S. A. Not discover the new one fatal and cas. In this process. Was. A critical component and therefore in this discussion between the 3 of us since it was not safety critical we decided not to have a look at it. In other words the europeans apparently also fell for boeings jet i might drink they were hypnotized to believe this is not a safety relevant system you dont need to check it. Things changed in the wake of the accidents with america and its subsequent grounding. That now neither wishes to rely on boeings assurances nor the f. A. s judgment. Independent assessment of the. Of the rest of the books and independent but. We got 50 so its its. Clearly lessons you know its. Its how we want to do weve the new so efficient of. Its own but you know craft a crucial bit of. Business. The european regulator promises more independence and no longer wishes to blindly trust the f. A. A. Will that be possible. The story of a man still currently employed at boeing shows there are limits. He of us declined to give us an interview and didnt participate in this report in any way. But boeing employees are allowed to report safety concerns to the f. A. A. And he did. The boeing employee is now represented by a lawyer. The questions he has to answer as a whistleblower are too complex. We already know his lawyer professor. My man i thought sides. For years my client has been pointing out incidents and procedures that he no longer considered acceptable. He reported them to his immediate superior to boeings head of safety. Board of directors. And it wasnt rejected outright because that would have been 2 plates and. Knowledge of the issue and letting. This boeing employee isnt working on the 737787 dreamliner a larger long range jet. In a promotional video boeing presents the 2 of them together in the air and for a good reason the dreamliner is the groups other hot seller besides the 737. However unlike the max. Both the completely new design which as far as is known eliminates the need for software to compensate for dangerous like turk touristic. But the boeing employee has reported other problems to the f. A. A. He was instrumental in planning the dreamliner production. He noticed that parts repeatedly showed up in the plant from suppliers that did not correspond to the design drawings and that really should be rejected. They would recurrently just disappear. Some in fact are installed he reports any of parts that dont meet specifications are considered a safety risk. But the engineer doesnt think the f. A. A. Is really taking action. As being cautious in its response taking the case seriously but they arent tacking it actively at least thats how it looks to us theyre trying to sort things out internally with boeing and i have not seen the old traditional money. Thats why in spring 21000. 00 the boeing employee decided also to report the safety concerns to the european e. A. S. A. Which has been relying more heavily on its own