'We had to change or shut down'

Business operators have spoken about the way they were forced to reinvent themselves and shift operations online to survive as the pandemic dramatically shifted consumer habits.
Nearly a year since COVID-19 hit Malta, the “absolute majority” of businesses have invested to shift online and offer delivery services, according to Malta Chamber of SMEs chief executive Abigail Mamo.
While a level of eCommerce was in place, no business was really geared up to be able to cater for the full amount of customers to migrate online.
The majority of businesses have also added delivery services to serve a growing number of customers who resorted to shopping online.

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