‘Leaky Worcester Bosch boiler left my mother’s home a dangerous environmental hazard’ Has a company treated you unfairly? Our consumer champion, Katie Morley, is here to help 19 February 2021 • 12:00pm ‘This company has destroyed the past three years of my mother’s limited life’ Credit: Veronica Grech for The Telegraph Has a company treated you unfairly? Our consumer champion, Katie Morley, is here to help. For how to contact her click here. Dear Katie, My mother has owned a rustic oil-heated farmhouse since 1982. She had an old boiler replaced with a new Worcester Bosch unit in late 2016, but it proved somewhat unreliable. Worcester Bosch engineers were called out. In February 2018, the oil pump failed and was replaced under warranty. Unfortunately, there was an issue with the isolation valve that caused it to leak. This part has since been recalled as a safety precaution. Over the next three weeks, hundreds of litres of heating oil leaked under the farmhouse. The stench was horrific. Worcester Bosch engineers fixed the issue and an area manager offered to pay for the “loss of oil and any inconvenience caused”.