Social Share The importance of electronic communications has become more apparent since the onslaught of the COVID-19 pandemic. Service providers and regulators around the globe are expected to ensure customers are connected virtually considering the heightened restrictions to keep the disease at bay through social distancing. The Eastern Caribbean Telecommunications Authority (ECTEL), the regulatory body advising the National Telecommunications Regulatory Commissions (NTRCs) on Electronic Communications/Telecommunications matters in its five member states of the Commonwealth of Dominica, Grenada, the Federation of St. Kitts and Nevis, Saint Lucia and St. Vincent and the Grenadines was established by Treaty signed on May 4th, 2000 in St. George’s, Grenada. ECTEL is mandated to ensure that the people of its member states benefit from affordable, modern, efficient, competitive and universal telecommunications services.