SHARE One of the biggest lessons learned by businesses during the COVID-19 pandemic is the need to be agile, to face unthinkable challenges and adapt to rapidly changing market conditions. While the adverse effects of the global crisis are beginning to wane, this lesson is here to stay. Eighty-seven percent of business leaders believe that the events of 2020 increased the demand for agility, and 83% admit that agility is also critical to their activities in 2021, according to a new BizOps industry research survey on the state of digital business. “Disruption is no longer an exception; it’s kind of become the norm or the rule,” said Pierre Viljoen (pictured, left), chief technology officer and head of enterprise technology and governance at HCL Technologies Ltd. Enterprise Studio. “And as executives in companies have learned over the last year … what really is needed is for us to understand, going forward, how we’re actually going to remodel our business by harnessing the resources that we have in a much more agile way.”