Florence Utilities customers can donate to non-profit organization to help those in need Program to help with utility payments By DeAndria Turner | February 24, 2021 at 8:27 PM CST - Updated February 24 at 8:28 PM FLORENCE, Ala. (WAFF) - Last week’s winter weather is long gone, but a lingering impact on many families is going to be high utility bills. Florence Utilities customers can add a small donation to their utility bill. That goes to help neighbors struggling to pay for utilities. The program is called Project Help. It’s a partnership between Florence Utilities and the Help Center, that’s a Florence non-profit.