Fujitsu embraces Amazon Connect to standardize global contact center platform SHARE Fujitsu Global‘s contact center services around 300 diverse customers, with agents speaking dozens of different languages. The company, which offers IT digital transformation product solutions and services, recently took on the monumental task of standardizing its contact center platform across its global delivery centers. “Fujitsu’s global delivery organization … tries to build trust at every opportunity,” said Alex Sanchez (pictured), global head of cross-GDC networks at Fujitsu. “We aim to deepen our customer relationships by adding a … mix of rock-solid delivery, innovation and collaboration. However, some of our previous systems did not always offer us the functionality and flexibility that we needed to provide a diverse range of … services to our customers and what they required.”