Genesys Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management Cloud customer experience provider recognized as a Visionary in worldwide report News provided by Share this article Share this article 1, for its ability to execute and completeness of vision. "Contact centers are struggling with high employee turnover rates and low performance due to a system of point solutions that make it difficult to manage and improve the agent experience. Our Workforce Engagement Management solution provides a single platform for onboarding, learning and training, performance management, and more," said Olivier Jouve, executive vice president and general manager, Genesys Cloud™. "We believe our focus on delivering an all-in-one solution that powers both the customer and employee experience drove our significant movement towards the Leaders quadrant."