Judith Barnett has travelled frequently between Salt Spring Island and the mainland for the last eight years. Knowing how busy it gets in the summer, she always reserves in advance. On Monday morning, she arrived at the Tsawwassen ferry terminal almost an hour and a half early for her 9:10 a.m. ferry, only to be told that there was no boat. “It was just an unbelievable situation, as I got a confirmation of my reservation when I booked and even received a generic email reminding me of my sailing on Friday,” said Barnett, 63. “I was not the only person either, with a long line of people — dogs, children and holidaymakers — in the same situation.”