Govt changes insurance dispute rules, empowers system to protect interests of policyholders The new rules enlarge the scope of complaints to Ombudsmen from mere disputes between insurers and the insured to deficiencies in service on the part of insurers, agents, brokers and other intermediaries. advertisement UPDATED: March 3, 2021 08:07 IST In a significant move, the new rules bring insurance brokers within the ambit of the Ombudsman (Representational image) To facilitate speedy and cost effective resolution of complaints regarding deficiencies in insurance services, the Centre on Tuesday notified amendments to the Insurance Ombudsman Rules. The new rules enlarge the scope of complaints to Ombudsmen from mere disputes between insurers and the insured to deficiencies in service on the part of insurers, agents, brokers and other intermediaries.