Bomford said the company automatically signed her up every time she downloaded the app to try to speak to someone from Hello Fresh. “When you shut your account they don't let you remove your payment details unless you replace them with other payment details. So you can’t even stop it that way. “People have had to shut their bank accounts because the company kept sending them boxes.” SUPPLIED Bomford said she was still waiting for her refund. A Hello Fresh spokesman said the company did not send boxes once an account was cancelled if it was before the cut-off time of 11:59pm on Tuesday the week before the box was to be sent.