Ensuring the right inventory is available to meet customer demands became even more important during the Covid-19 pandemic. As a result of its recent digital transformation with Blue Yonder’s cloud-based Luminate Planning, HEMA, a department store retailer, was able to improve its demand forecasting and fulfilment capabilities to meet those customer demands. Seeking an end-to-end omnichannel supply chain solution to optimise its demand forecasting and omni-channel fulfilment capabilities, the retailer turned to Blue Yonder by implementing its Luminate Planning demand forecasting and fulfilment capabilities to all product groups and channels in 2020. This cloud-based solutions portfolio – built on Microsoft Azure and powered by artificial intelligence (AI) and machine learning (ML) – provides HEMA with a more accurate view into demand by consolidating and synchronising demand signals, as well as external variables across all stores and online sales channels. HEMA uses demand forecasting to supply the right inventory through the distribution network to minimising stock-outs and maximising inventory turns.