Here's how Rogers is compensating customers after that disastrous service outage Stay in the loop Sign up for our free email newsletter. Unsubscribe anytime or contact us for details. Monday's nationwide internet and cell phone service outage on the Rogers network undoubtedly cost a lot of people in Canada a lot of money — much of which they'll never be able to get back after a full day of being cut off from the world. One thing customers of the telecom won't have to pay for, however, is the service they didn't receive. Rogers announced Tuesday afternoon that it would be compensating all of its "valued customers" with "a credit equivalent" to one day's worth of service for all of the trouble they experienced on Monday.