Hopes for meaningful change in retirement accommodation Hopes for meaningful change in retirement accommodation 26 May 2021 The Retirement Village Association is vowing to make improvements, after the Associate Housing Minister called for a better complaints system. That's on top of Consumer NZ finding terms and operations are not transparent or fair for some residents. Consumer NZ Head of Research Jessica Wilson says change is well overdue. She says residents in villages have been reporting problems for some time, and the industry is pretty late to join the party.