Many businesses are investing heavily in digital transformation, gearing up their cultures to deliver more capabilities aligned to customer needs. But understanding business value and aligning efforts to customer benefits is a challenging discipline. It’s relatively easy to understand the value delivered from agile development teams in small IT organizations or teams working on new applications. These teams can report on their feature completion velocity, their track record of deploying releases on time, and quality metrics such as the number of defects found in production. [ Smaller organizations can also stitch together metrics using out-of-the-box reports directly from their tools. For example, the agile team might use epic burndown reports or incident management metrics from IT service management tools and then speak to the business impacts.