Read later Audio version Summary: I'd had plenty of satirical fun at AI's expense. But AI has also changed my content workflow. Here's how an AI service can become an AI platform, overcome glitches, and achieve a different level of user loyalty. A couple years ago, if you told me I'd be writing a (mostly) positive post about Otter.ai, l would have been gobsmacked. The story of how Otter.ai won me over is, for me, a humble pie lesson in the practical potential of AI - and how an imaginative platform can have so much more impact than a standalone service.