How can we make our organizations truly customer-centric? :

How can we make our organizations truly customer-centric?

Customer Success isn’t just the name of a department – it’s a top-down, company-wide philosophy and responsibility to deliver an exceptional customer experience. But that’s easier said than done. Michelle MacCarthy of Unit4 shares practical steps to fulfil the customer-centric promise.

Related Keywords

, Customer Community , Voice Of The Customer Council , Customer Service , Customer Success , Chief Customer , Chief Customer Officer , Journey Maps , Customer Journey Workshops , Customer Council , Net Promoter Score , Unit4 , Artner Zone , Rm And Customer Experience , Customer Service Management ,

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