A range of factors need to be considered before embarking on a citizen development program, including: Obtain senior management buy-in: For a project to succeed, it must have the support of senior managers. Staff members who get involved need to know theyâre contributing to a bigger picture where their efforts and results will be recognized and valued. Partner with IT: The best projects are ones that have internal alignment across business departments and leverage tools that the IT department supports. Before investing in software to manage and automate processes be sure to include your IT professionals. Be clear about the end result: For a process transformation project to succeed, everyone involved must be very clear on the result they are trying to achieve. Beginning with the end in mind will ensure that efforts are focused on elements that ensure success.