Report reveals a world in which IT departments are struggling to balance business innovation with their day-to-day responsibilities. “Keeping the lights on” continued to occupy the vast majority (68%) of IT’s time in 2020, virtually the same as it did the year before. A large part of this could be due to requirements to support remote working initiatives. However, the need for innovation was never greater than it was in 2020, as organizations were forced to find digital solutions to address the immediate challenges of the pandemic. The bottom line is that organizations’ ability to innovate is suffering — only 37% of IT teams were able to complete all the projects asked of them, compared to 41% the previous year. Much of this can be attributed to the constraints of a disconnected technology landscape: while IT leaders understood the importance of accelerating innovation, integration challenges stood in their way.