How Design Thinking Can Improve Public Sector IT alexsl/iStock.com email By Rob Buhrman | May 6, 2021 With its push to provide faster, more predictable and higher quality software, public sector IT organizations may have discounted the need for design. Eleven years ago, an Office of Management and Budget memo pushed the concepts of Agile and DevOps into the mainstream government consciousness by stating that “the Federal Government has not taken full advantage of this transformation due to poor management of its technology investments.” The promise of Agile DevOps was to get value from digital solutions faster, enable flexibility to support changing priorities, and adapt to future business needs.