How Digital Tools Have Changed Field Service For Good The events of 2020 proved just how adaptable Service Leaders need to be. And in some cases the Coronavirus response provided (what some would consider) a catalyst for digital transformation and adoption of digital tools. Hear how our panel of service leaders used Remote Expertise software to improve customer support during the pandemic. Andrew Martin, Digital Product Global Portfolio Manager at Diversey Christian Kovach, Technical Support Specialist at Henny Penny Tony Stephan, Manager of Technical Support at Ricoh Americas Corporation Signing up provides unlimited access to: Trend and Leadership Articles Not yet a member of Field Technologies Online? Register today.