Published February 23, 2021, 7:16 AM After the SM Hotels and Conventions Corp.’s (SMHCC) properties have rolled out its contact tracing technology solutions across the country to fully intensify health and hygiene protocols, it was still waiting for the right timing and blessing from Mr. Hans Sy, Chairman of the Executive Committee of SM Prime, who wanted a unified solution in handling contact tracing data in malls. This was later enrolled in the system of the Retail group and its affiliates in the department stores. Initially, the contact tracing technology, developed and spearheaded by Eric Charles S. Uy, SMHCC Vice-President for Technical Services, had an impressive user base count from the influx of registered users from the malls, tenants, retail affiliates, and department stores.