How to connect with the smartphone generation How to connect with the smartphone generation What does it take to properly service Millennial clients in a digital-first world? One adviser shares his firm’s approach to incorporating apps and social media in the advice process to engage younger generations. A A Fox & Hare co-founder and adviser Glen Hare said advisers needed to "lead with education" in engaging Millennial clients, as many were still unsure as to what service an adviser actually provided. "Getting millennials in the door starts with breaking down the perceived notion that one needs to be old and rich to get financial advice," Mr Hare said.