How To Enhance The Digital Workplace Of A Field Service Technician By Samir Gulati, ServicePower Over the past year, businesses have learned to shift to a virtual life. Organizations faced countless hurdles as they migrated business practices, company culture, and management completely online. However, a Gartner survey suggests that remote work is only going to increase even as the pandemic restrictions fade, and businesses must contemplate how to innovate and streamline workflows so that they are progressing with the times. Field service companies offer essential services through a workforce that is dispersed by nature. To evolve a blended workforce made up of both in-house technicians and third-party contractors, businesses must explore different levels of integrated solutions that can enhance a field technician’s digital workplace. Arming employees with cloud-based tools make it easier to work remotely and connects isolated workers together, as well as to the organization. Field service management software is a powerful tool that can help further digitize remote workforces through mobile service solutions and improved communication channels.