How to get a Beats headphones repair through Apple support Beats by Dr. Dre Apple will replace or repair Beats headphones that have incurred accidental damage, have battery issues, or have certain missing parts. Service costs depend on what Beats product you have, your issue, and whether or not you have AppleCare Plus or another warranty. To make a service request, you'll first need to call or start an online chat with an Apple support representative. How to get a Beats headphones repair Here's what you can send in for a repair with Apple, how to make a service request, and how much it will cost.