Your business exists to serve the needs of its customers. Your team is solving your customers’ most significant problems, adding value to their lives. As you hustle to deliver on your company and product’s promise, it can be easy to lose focus. Over time, what once was a beautifully orchestrated service delivery model can become muddied with complexity. This reality can decrease efficiency, morale, and customer satisfaction. But taking a look at the inner workings of your business from a new angle can turn things around. Not only can you boost the happiness levels of your customers, but you can