The complainant John Paul is said to have met the receptionist of The Exodus Holidays Tours and Travels on May 10, who told him about the company. The travel agency is said to have promised the family of five a trip to four countries: Jordan, Israel, Palestine and Egypt for an attractive price of Rs 1,35,000 per person. This they said would cover the tourist visa, flight tickets, hotel stay and food expenses. An amount of Rs 6,75,000 was paid to the accountant of the company. The amount was paid in installments between in May via online and cash payment.