Human-centered journalism “It’s time for news on the internet to stop looking and reading like a digital newspaper from the 1990s.” It’s time for news publishers to realize that human-centered design doesn’t just apply to the design of media products. In 2021, news publishers will realize that reporting and storytelling must be driven by a deeper understanding of audience needs — not just audience interest. And we’ll see publishers employ business models for different audience segments — also grounded in user research. In the new year, newsrooms will realize: that a new decade necessitates new modes of storytelling; that journalism must take into account their audiences’ perspectives and understanding; and