Humans aren't quite ready for a chatbot takeover, according

Humans aren't quite ready for a chatbot takeover, according to a new study

The German university’s study found that users’ negative reactions to unknowingly interacting with chatbots rose according to how critical they deemed the service query.

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Germany , German , Kurt Shuster , Nika Mozafari , Jason Weston , Facebook , Journal Of Service Management , Service Management , Blender Bot , E Commerce , Business , Online Internet Platforms ,

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