IDCâs Latest Report Confirms Quadient's Leadership in the Customer Communications Management Software Market According to IDC data included in the report, with 10.6% year-over-year CCM software revenue growth in 2019, Quadient outperformed the overall 7% growth of the market and recorded the highest growth among the top three market leaders. Login or register now to gain instant access to the rest of this premium content! Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announces a newly released report by market research and consulting firm IDC on the Customer Communications Management (CCM) software market shows Quadient rapidly closing the gap on the top position. Quadientâs offering in the CCM market encompasses software solutions in both Customer Experience Management (CXM) and Business Process Automation (BPA). According to IDC data included in the report, with 10.6% year-over-year CCM software revenue growth in 2019, Quadient outperformed the overall 7% growth of the market and recorded the highest growth among the top three market leaders.