Inclusive by nature May 25, 2021 by Ron Jooss, CU Magazine Royce Ngiam, Partners Federal Credit Union Royce Ngiam was well on his way to a successful career in banking when a colleague told him about credit unions a few decades back. “She said for all intents and purposes the way you run a bank and the way you run a credit union are the same,” recalls Ngiam, who had recently earned his MBA. “The difference was in how you made your decisions. Because most banks are publicly traded, they made decisions based on stock price and profits. At credit unions, all decisions are around the member and the community.”