Increasing Automation and Resilience with DevOps and Cloud Computing Jan Pilbauer, Ex-Executive Director of Modernization & Ex-CIO, Payments Canada and Andrew McCormack, Ex-Senior Director, Technology, Payments Canada Jan Pilbauer, Ex-Executive Director of Modernization & Ex-CIO, Payments Canada Today, every organization needs Disaster Recovery (DR) and Business Continuity (BC) plans due to the increasing reliance on technology. These worst-case scenario contingency plans spell out what is going to happen during an outage. The resilience that you build into your systems upstream of those plans, that is, the extent to which you can maintain acceptable service levels despite challenges, should ensure that you never have to put DR/BC plans into action due to routine changes and operational events.