International online travel company Kiwi.com achieves 100 per cent SLA success rate with Hiver ANI | Updated: Apr 14, 2021 14:22 IST Bengaluru (Karnataka) [India], April 14 (ANI/NewsVoir): Kiwi.com, one of the five biggest online sellers of flight tickets in Europe, deployed Hiver - a Gmail-based customer service solution, and significantly improved the efficiency of its business development team. With Hiver, the team achieves a 100 per cent SLA success rate. At Kiwi.com, email serves as an important communication channel, especially for the business development team. The team works with numerous partners (airlines and travel agencies) to consolidate information on ticket availability and prices for customers. They handle upwards of 1500 emails on a monthly basis, ranging from sourcing offers and deals that go on the website, to processing partner invoices.