Deliver clients’ needs punctually Communicate (honest) progress and unusual observations to the client Give feedback to the client Resolve complaints and queries effectively Ensure punctual and professional presentation of results and general correspondence Adhere to instructions from supervisors and seniors Identify and report misconduct to management Adhere to approved procedures Record/ process data and check that they make sense, for accuracy and correctness, inconsistencies, and correct client and reference details Report dubious data Filling of relevant documentation Communicating – email/fax/post/deliver results to customers efficiently Ensure efficient execution of services in accordance with approved procedures Obtain full details of clients and orders/requests