Optimisation is the word on everyone’s lips this year. Whether it is making the most effective use of a situation to save costs or improve productivity, businesses should look at these three areas – workforce, asset management and data. Although training and development budgets can often be one of the first expenses to be cut, businesses must look to invest in their people to build back better after the pandemic. Ensuring your people have development plans in place with associated training will enhance their commitment and ensure their skills are relevant for the post-COVID world. This will help everyone in the business better understand the constraints and unmet needs of clients. This will also provide better transparency on capital and operating expenditure spend and ultimately deliver a lower total cost of ownership to clients.