iTWire - Chatbots are bringing agents up to speed : vimarsan

iTWire - Chatbots are bringing agents up to speed

GUEST OPINION: A more intelligent approach to using chatbots is fast emerging. Chatbots have become an embedded – and expected – part of the support m...

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Christina Mcallister , Gartner , Servicely , Chatbots , Support Desks , Selfservice , Laugmentation ,

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