iTWire Information management trends that will define 2021 Shares Chris Smith, Alliance & Partner Manager, Australia & New Zealand, M-Files Guest Opinion: As organisations continue to work digitally, data (both structured and unstructured) continues to explode. On the one hand, this is delivering huge benefits to organisations, empowering decision-makers to move faster and make more accurate decisions. On the other hand, document issues account for more than 20 per cent of daily productivity loss. (1) The lesson is that more efficient document management can deliver significant productivity gains to organisations. However, there are barriers to efficient document management, which means that existing content management solutions may no longer be up to the task. For example, now that people are working on different platforms and from remote locations, data sources are widely dispersed. Rather than being contained in neat databases and file shares, information is buried in siloed applications like email, chat logs, network drives, or customer relationship management (CRM) solutions.